Payment Terms

At Poulanker, we are committed to providing a clear, secure, and convenient online checkout experience. This Payment Policy explains the payment methods we accept, the currency used on our website, payment authorization, billing verification, and other payment-related terms.

This policy applies to purchases made through www.poulanker.com.

1. Accepted Payment Methods

We currently accept the following payment methods at checkout:

Credit and Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • JCB
  • UnionPay

Express and Digital Payment Methods:

  • Shop Pay
  • PayPal
  • Google Pay

The payment options displayed during checkout are the payment methods currently available for your order. Availability may vary depending on your device, browser, location, and payment provider.

All payments must be successfully authorized before an order can be processed or fulfilled.

2. Currency and Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Before completing your purchase, the checkout page will display the applicable product prices, discounts, shipping charges, and taxes based on your order and delivery address.

The total amount displayed at checkout is the amount submitted for payment.

If your card or payment account is issued in a currency other than USD, your bank, card issuer, or payment provider may apply its own currency conversion rate or additional transaction fees. These charges are determined by your financial institution and are not controlled or collected by Poulanker.

3. Payment Processing and Security

Payments made through our website are processed through Shopify’s checkout system and supported third-party payment providers.

Payment information is transmitted through an encrypted checkout connection. Poulanker does not directly collect or store your complete credit card or debit card number on its own website servers. Payment card information is handled by the applicable payment processor in accordance with its security procedures and payment industry standards.

You should never send complete payment card information to us by email, telephone, or through a website contact form.

4. Billing Information and Verification

The billing information entered at checkout should match the information associated with your selected payment method.

To help protect customers and prevent unauthorized or fraudulent transactions, an order may be reviewed, delayed, or canceled if:

  • The payment cannot be authorized
  • The billing information is incomplete or inaccurate
  • The transaction is flagged by fraud prevention or security tools
  • Important payment or order information cannot be verified
  • The payment provider declines or reverses the transaction

We may contact you using the email address or phone number provided with your order if additional information is reasonably required.

If we cancel an order after payment has been captured, the applicable amount will be returned to the original payment method.

5. Payment Authorization

When you submit an order, your payment provider may authorize or process the transaction immediately.

Depending on your bank or payment provider, you may temporarily see a pending charge or authorization hold. An authorization hold is not always a completed charge and may be released automatically if the order is not completed.

The time required to remove an authorization hold is determined by your bank or payment provider.

6. Failed or Declined Payments

If your payment is declined or cannot be completed, please confirm that:

  • Your card or payment information was entered correctly
  • Your billing address matches the information held by your payment provider
  • Your payment method has not expired
  • Sufficient funds or credit are available
  • Your bank has not blocked the transaction

You may try another payment method displayed at checkout or contact your bank or payment provider for additional information.

Orders with unsuccessful payments will not be processed until payment has been successfully completed.

7. Order Confirmation

After your order and payment have been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

Please review the confirmation carefully. If you notice an error in your shipping address, contact details, product, quantity, size, or color selection, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered processing or has been shipped.

An automated order confirmation does not prevent us from canceling an order when payment cannot be verified, a product is unavailable, the order information is materially inaccurate, or the transaction presents a reasonable security concern.

8. Cancellations and Refunds

Approved refunds will be issued to the original payment method used for the order.

After Poulanker processes a refund, your bank or payment provider may require additional time to post the funds to your account. Processing times vary by provider and are outside our direct control.

For information about return eligibility, return shipping, refund processing, and order cancellations, please review our Return & Refund Policy.

9. Payment Disputes and Unauthorized Transactions

If you believe that you were charged incorrectly, do not recognize a transaction, or have another billing concern, please contact our customer support team so we can investigate and assist you.

You may also contact your bank or payment provider regarding an unauthorized transaction or payment dispute. Nothing in this policy limits any rights you may have under applicable law or the rules of your payment provider.

Providing your order number and the email address used during checkout will help us locate your transaction more quickly.

10. Changes to This Payment Policy

We may update this Payment Policy when our payment methods, checkout procedures, legal obligations, or business practices change.

Any updates will be posted on this page with a revised “Last Updated” date. The payment methods displayed at checkout will always determine the payment options currently available for an order.

11. Contact Information

For questions about payments, billing, order charges, or transaction security, please contact us:

Store Name: Poulanker
Website: www.poulanker.com
Email: hello@poulanker.com
Phone: +1 820-787-8481

Business and Correspondence Address:
216 Murray School Rd
Pottstown, PA 19465
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days. Messages received outside our normal support hours will be reviewed on the next business day.