Shipping policy

At Poulanker, we are committed to providing clear and transparent shipping information. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated transit times, fulfillment arrangements, tracking, and other delivery-related information.

This policy applies to purchases made through www.poulanker.com.

1. Shipping Destinations

Poulanker currently ships to delivery addresses within the United States.

We do not currently offer international delivery. Customers must provide a complete and accurate United States delivery address during checkout.

2. Shipping Cost

We offer free standard shipping on all orders delivered within the United States.

  • Shipping cost: Free
  • Minimum order value: None
  • Applicable products: All products
  • Currency: United States Dollars (USD)

There is no minimum purchase requirement to qualify for free standard shipping.

3. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time (ET)
Time zone: New York

Orders received after the daily cutoff time will begin processing on the next business day.

Orders placed on Saturdays, Sundays, or applicable public holidays will begin processing on the following business day.

4. Order Processing Time

Orders are normally processed within:

1–3 business days, Monday through Friday

Processing time begins after payment has been successfully authorized and the order has been confirmed.

Business days do not include Saturdays, Sundays, or applicable public holidays.

During processing, we may verify payment and order information and prepare the products for shipment. If additional information is required, we may contact you using the email address or phone number provided during checkout.

5. Transit Time

After an order has been processed and shipped, the estimated transit time is:

6–9 business days, Monday through Friday

Transit time begins when the package has been transferred to the shipping carrier. It does not include the 1–3 business day processing period.

6. Total Estimated Delivery Time

The total estimated delivery time consists of processing time plus transit time:

  • Processing time: 1–3 business days
  • Transit time: 6–9 business days
  • Total estimated delivery time: 7–12 business days

Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and applicable public holidays.

Delivery times are estimates rather than guaranteed delivery dates. Weather conditions, carrier interruptions, high shipping volumes, incorrect address information, and other circumstances outside our reasonable control may affect delivery.

7. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow a reasonable amount of time for tracking information to become active. Carrier tracking systems may not display updates immediately after a tracking number has been created.

8. Fulfillment and Shipping Origin

Poulanker works with third-party fulfillment and logistics partners to process and deliver orders.

Depending on product availability and fulfillment requirements, an order may be dispatched from a fulfillment facility located inside or outside the United States.

The Pennsylvania address listed on our website is our business and correspondence address and should not be understood as the shipping origin for every order.

Regardless of the fulfillment location, the free shipping terms and estimated delivery time of 7–12 business days stated in this policy will apply.

The shipping origin displayed in carrier tracking information may differ from our business address. This does not affect the customer support available for your purchase.

9. Shipping Carriers

The shipping carrier used for an order may vary depending on the delivery address, fulfillment location, product availability, package size, and other delivery requirements.

The tracking page provided with your order will contain the most recent carrier information and delivery updates.

A local delivery carrier may complete the final stage of delivery after receiving the package from another logistics provider.

10. Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

If your order is divided into multiple shipments:

  • Products may arrive on different dates
  • Each package may have separate tracking information
  • Packages may be dispatched from different fulfillment locations
  • You will not be charged additional standard shipping fees

Receiving one package does not necessarily mean that the entire order has been delivered. Please review all tracking numbers included in your shipping confirmation emails.

11. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review the following information before submitting your order:

  • Recipient’s full name
  • Street address
  • Apartment, suite, or unit number, when applicable
  • City and state
  • ZIP code
  • Email address
  • Phone number

Poulanker is not responsible for delivery delays or failed deliveries caused by incomplete or inaccurate address information provided by the customer.

If you notice an address error after placing an order, contact us immediately. We will attempt to help if the order has not entered processing or shipped, but address changes cannot be guaranteed.

12. Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible at hello@poulanker.com.

We will attempt to accommodate your request when possible. However, we cannot guarantee that an order can be changed or canceled after it has entered processing or has been shipped.

If the order has already shipped, any return or exchange request will be handled according to our Return & Refund Policy.

13. Shipping Delays

Delivery may occasionally be delayed because of:

  • Severe weather or natural events
  • Carrier service interruptions
  • High seasonal shipping volume
  • Public holidays
  • Transportation or operational disruptions
  • Incomplete or inaccurate delivery information
  • Other circumstances outside our reasonable control

If a significant delay becomes known to us, we will make reasonable efforts to provide an update using the contact information associated with the order.

A temporary delay does not automatically indicate that a package has been lost.

14. Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the delivery address on your order is correct.
  2. Check around the delivery location, mailbox, entrance, reception area, or other secure locations.
  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact Poulanker if the package still cannot be located.

We will review the available tracking information and assist with the appropriate next steps.

15. Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact us at hello@poulanker.com.

Please provide:

  • Your order number
  • The email address used to place the order
  • A description of the issue
  • Photographs of the product and packaging if the package arrived damaged

We may need to review tracking information or communicate with the shipping carrier before providing a replacement, refund, or other appropriate resolution.

16. Contact Information

For questions about shipping, tracking, delivery, or an existing order, please contact us:

Store Name: Poulanker
Website: www.poulanker.com
Email: hello@poulanker.com
Phone: +1 820-787-8481

Business and Correspondence Address:
216 Murray School Rd
Pottstown, PA 19465
United States

This is our business and correspondence address and is not necessarily the shipping origin for every order.

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We aim to respond within 1–2 business days. Messages received outside our normal support hours will be reviewed on the next business day.