Privacy policy

Poulanker operates this online store and website, including the related information, content, features, tools, products, and services that we provide to customers (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Poulanker (“Poulanker,” “we,” “us,” or “our”) collects, uses, processes, and discloses your personal information when you visit www.poulanker.com, make a purchase or other transaction, create or use an account, communicate with us, or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Other contact information you choose to provide

Payment and Transaction Information

This may include:

• Selected payment method
• Billing information
• Payment confirmation
• Transaction identifiers
• Purchase amount
• Refund and payment dispute information
• Other payment-related details

Full payment card credentials are processed through Shopify and applicable third-party payment providers. Poulanker does not directly store your complete credit card or debit card number on its own website servers.

You should never send complete payment card information to us through email, telephone, or a website contact form.

Account Information

If you create or use a customer account, we may process information such as:

• Account login details
• Account preferences
• Saved addresses
• Order history
• Other account settings

Order and Shopping Information

This may include:

• Products you view
• Products added to your cart
• Purchases and previous transactions
• Returns, exchanges, cancellations, and refunds
• Shipping and delivery information
• Discounts or promotional offers used

Communications With Us

This includes information you provide when you:

• Contact customer support
• Submit a return, exchange, or refund request
• Ask a question about a product or order
• Participate in a survey or promotion
• Otherwise communicate with Poulanker

Device and Technical Information

This may include:

• Device type
• Browser type
• Operating system
• Internet Protocol address
• Network connection information
• Cookie identifiers
• Other unique device or online identifiers

Website Usage Information

This may include information about:

• How and when you access the Services
• Pages and products you view
• Links and buttons you select
• Your interaction with our website, advertisements, and communications
• Referring and exit pages
• Approximate location derived from your IP address

We may also generate inferences from personal information where permitted by applicable law, such as information about your likely product interests or preferences.

2. Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information directly from you when you:

• Visit or use the Services
• Place an order
• Create or manage an account
• Subscribe to marketing communications
• Contact customer support
• Request a return, exchange, or refund
• Otherwise provide information to us

Automatically Through the Services

We may collect information automatically when you visit or use the Services through cookies, pixels, tags, software development kits, log files, and similar technologies.

From Shopify and Our Service Providers

We may receive information from Shopify and service providers that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze website performance, or deliver other services.

From Business and Marketing Partners

We may receive information from advertising, analytics, social media, or marketing partners where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

Providing and Improving the Services

We may use personal information to:

• Provide and operate the Services
• Process and fulfill orders
• Process payments
• Arrange shipping and delivery
• Provide order confirmations and tracking information
• Process returns, exchanges, cancellations, and refunds
• Maintain and manage customer accounts
• Remember preferences and shopping activity
• Improve website performance and customer experience
• Recommend products that may be relevant to you
• Respond to questions and customer service requests

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

• Send promotional emails or other marketing communications
• Inform you about products, offers, or promotions
• Measure the effectiveness of advertising
• Display advertisements on our website or other websites
• Personalize advertisements based on interactions with our store, Shopify, other merchants, or third-party websites

You may opt out of promotional email communications at any time by selecting the unsubscribe option included in the email.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions and account activity
• Detect, investigate, and prevent fraud
• Identify unauthorized, illegal, unsafe, or malicious activity
• Secure the Services and payment process
• Protect Poulanker, our customers, service providers, and other parties

If you create an account, you are responsible for protecting your account credentials and should not share them with others.

Communicating With You

We may use personal information to:

• Respond to customer inquiries
• Provide customer support
• Send order, payment, shipping, return, and refund updates
• Inform you about important changes to the Services or our policies
• Maintain our business relationship with you

Legal and Regulatory Purposes

We may use personal information to:

• Comply with applicable laws and regulations
• Respond to valid legal processes or government requests
• Establish, exercise, or defend legal claims
• Participate in legal, regulatory, or dispute-resolution proceedings
• Enforce our Terms of Service and other policies
• Investigate potential violations of our terms, policies, or applicable law

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Services, remember your preferences, understand how visitors use our website, measure website performance, prevent fraud, and provide marketing or advertising.

Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, personalization, or advertising, depending on your location and consent choices.

You may be able to control cookies through:

• The cookie banner displayed on our website
• Your browser or device settings
• Applicable privacy preference tools
• Our data-sharing opt-out page

Disabling certain cookies may affect the operation or functionality of some parts of the Services.

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, as described in this Privacy Policy.

These parties may include:

Shopify

Our store is hosted and supported by Shopify. We disclose information to Shopify as necessary to operate the store, process transactions, provide checkout services, prevent fraud, and provide Shopify-powered features.

Service Providers

We may disclose personal information to companies that perform services on our behalf, including providers of:

• Payment processing
• Order fulfillment
• Shipping and logistics
• Information technology
• Cloud hosting and storage
• Website analytics
• Customer support
• Fraud prevention and security
• Marketing and advertising
• Email and communications

These providers receive information as necessary to perform services for us and may be subject to their own legal and contractual obligations.

Business and Marketing Partners

We may disclose information to business, analytics, and marketing partners that help us advertise, measure campaigns, or provide personalized services.

For example, Shopify may support personalized advertising based on your activity with Poulanker, Shopify, other merchants, or third-party websites.

Depending on where you reside, applicable law may define some of these activities as the “sale” or “sharing” of personal information or as processing for “targeted advertising.”

You may exercise an applicable right to opt out through our Data Sharing Opt-Out Page.

When You Direct or Consent to Disclosure

We may disclose information when you direct us to do so, request a service requiring disclosure, or otherwise provide consent.

For example, we may provide your name, delivery address, and contact information to fulfillment and shipping partners so that they can deliver your order.

Legal and Business Purposes

We may disclose personal information:

• To comply with applicable legal obligations
• To respond to subpoenas, court orders, search warrants, or lawful government requests
• To enforce our terms, policies, or agreements
• To protect or defend our rights and the rights of customers or others
• In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction

6. Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve Shopify-powered services.

Information submitted through the Services may be transmitted to and shared with Shopify and other service providers that may be located in countries other than the country where you reside.

To help operate, protect, grow, and improve our business, we may use Shopify enhanced services and features that incorporate information obtained from your interactions with Poulanker, Shopify, and other Shopify merchants.

For certain enhanced services, Shopify may be responsible for processing personal information, including responding to requests concerning Shopify’s use of that information.

You can learn more by reviewing the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain rights concerning information processed by Shopify through the Shopify Privacy Portal.

7. Third-Party Websites and Services

The Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a third-party service that is not owned or controlled by Poulanker, you should review that third party’s privacy policy, security practices, and terms.

We are not responsible for the privacy, security, accuracy, or reliability of third-party services.

Information you post or disclose publicly or through third-party social media services may be visible to others and may be used by those parties according to their own policies.

Including a third-party link does not necessarily mean that Poulanker endorses that third party or its content.

8. Children’s Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information provided below to request that the information be reviewed or deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.

9. Security of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security measure or method of electronic transmission is completely secure, and we cannot guarantee absolute or perfect security.

Please do not use unsecured channels to send sensitive or confidential information to us. Complete payment card information should only be entered through the secure checkout process.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide the Services
• Maintain customer accounts
• Complete transactions
• Process returns and refunds
• Comply with legal, tax, accounting, and regulatory obligations
• Prevent fraud
• Resolve disputes
• Enforce our agreements and policies

The appropriate retention period depends on factors such as the type of information, our business relationship with you, applicable legal requirements, and whether the information is needed for an active dispute or legal claim.

11. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. circumstances. We may deny or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request information about the personal information we collect, use, or disclose and to request access to personal information maintained about you.

Right to Delete

You may have the right to request deletion of personal information maintained about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another party where technically feasible.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of activities defined under applicable law as:

• The sale of personal information
• The sharing of personal information for cross-context behavioral advertising
• The processing of personal information for targeted advertising

You can submit an opt-out request through our Data Sharing Opt-Out Page.

If you visit our website with a recognized Global Privacy Control preference signal enabled, we will process the signal as an opt-out request where required by applicable law.

When we can associate the device sending the signal with a Shopify account, the request may also be applied to that account.

You can learn more about Global Privacy Control at globalprivacycontrol.org.

Other than legally recognized opt-out preference signals such as Global Privacy Control, we do not currently respond to general “Do Not Track” browser signals.

Right to Restrict or Object to Processing

Depending on where you reside, you may have the right to object to or request restriction of certain processing activities.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Right to Appeal

Depending on where you reside, you may have the right to appeal a decision we make concerning your privacy request.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

12. Exercising Your Privacy Rights

You may exercise applicable privacy rights by:

• Using the options made available through the Services
• Visiting our Data Sharing Opt-Out Page
• Contacting us at hello@poulanker.com

We may need to verify your identity before completing a request. Verification may require information reasonably necessary to confirm that the request relates to you.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly with us.

We will respond within the time required by applicable law.

For requests related specifically to information processed by Shopify, you may also visit the Shopify Privacy Portal.

13. Communication Preferences

If you receive promotional emails from Poulanker, you may unsubscribe at any time by using the unsubscribe option included in the email.

After unsubscribing from marketing messages, you may continue to receive non-promotional communications, including:

• Order confirmations
• Payment notifications
• Shipping and tracking updates
• Return or refund communications
• Account or security notices
• Responses to customer service requests

14. Additional Rights for EEA and UK Residents

If you reside in the European Economic Area or the United Kingdom, and subject to the limitations and exceptions provided by applicable law, you may have additional rights, including:

• The right to object to certain processing
• The right to restrict certain processing
• The right to withdraw consent
• The right to receive information about applicable legal bases for processing
• The right to lodge a complaint with a supervisory authority

A list of European Economic Area data protection authorities is available through the European Data Protection Board.

15. International Data Transfers

We, Shopify, and our service providers may transfer, store, or process personal information outside the country where you reside.

When required by applicable law, international transfers will be supported by an approved legal transfer mechanism.

For transfers of personal information outside the European Economic Area or the United Kingdom, this may include the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms, or transfers to countries recognized as providing an adequate level of data protection.

16. Complaints

If you have a complaint about how we collect, use, or process personal information, please contact us using the information provided below.

Depending on where you reside, you may also have the right to:

• Appeal our response to a privacy request
• Submit a complaint to your local privacy or data protection authority
• Pursue other remedies available under applicable law

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our privacy practices
• Shopify features or services
• Service providers
• Legal or regulatory requirements
• Operational or business practices

When we update this Privacy Policy, we will publish the revised version on this page and update the “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, please contact us:

Store Name: Poulanker
Website: www.poulanker.com
Email: hello@poulanker.com
Phone: +1 820-787-8481

Business and Correspondence Address:
216 Murray School Rd
Pottstown, PA 19465
United States

Customer Support Hours:
Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We aim to respond to general customer inquiries within 1–2 business days. Privacy requests will be processed within the time required by applicable law.

For purposes of applicable data protection laws, Poulanker is the controller of personal information collected directly through our Services, except where Shopify or another provider acts as an independent controller for its own processing activities.